Associate Resident Service Technician

ABB • Cleveland, OH

1d • Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Regional Service Manager. In this role you will be responsible for Resident Field Service in Automation Energy Industries Service. Associate Resident Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As an Associate Resident Service Technician in Norfolk, VA you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: Onsite. This role is contributing to Automation Energy Industries. You will be mainly accountable for: Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective. Our team dynamics You will join the Field Service team, where you will be able to thrive.

Requirements

• High School diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English.
• Applicants must have a legal driver’s license.
• Applicants must have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

• You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's Distributed Control System.
• There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality.
• Along your journey, you will get to meet many of our previous Trainees that continue to have successful careers at ABB.

Responsibilities

• Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.
• Handle all periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot distributed control system hardware and software issues.
• Manage technical support requests on the customers’ behalf to optimize system performance.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED