Associate Renewal Manager
About The Position
The Associate Renewal Manager is an integral member of the Sales Team, functioning as the primary point of contact for residents eligible for lease renewals and leading all renewals within their designated region. This role is responsible for surpassing targets, ensuring that new leases are dispatched accurately and promptly, managing escalations, and delivering insightful reports to the Director of Sales. Additionally, the Associate Renewal Manager oversees deviation approvals, provides training and coaching to team members, and maintains a high standard of customer service for both residents and colleagues. This position reports directly to the Renewal Manager. This role is fully onsite, 9AM-6PM with Thursdays and Fridays off - therefore weekends (Saturday and Sunday) are required.
Requirements
- High school diploma or equivalent, college degree preferred.
- 2 to 3 years property management, a call center, and/or sales environment preferred.
- 1-2 years of experience with leadership responsibilities.
- Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
Responsibilities
- Drive the entire lease renewal process within a centralized sales hub, ensuring seamless execution.
- Achieve or surpass renewal targets, continuously setting higher standards as goals advance.
- Provide superior customer service to internal and external customers to ensure a seamless experience.
- Adapt to change quickly in a fast paced and evolving environment.
- Work closely with internal partners to ensure an increase in Net Promoter Score (NPS) and customer survey ratings as it pertains to the renewal process.
- Provide weekly reporting, key insights, and proposed action plans to the Director of Sales.
- Process and approve deviations in renewal rates for residents.
- Provide coaching and mentorship to 1-2 Renewal Consultants.
- Collaborate with peers to strategize and improve processes as necessary to optimize the renewal process Portfolio-wide.
- Maintain in-depth knowledge of Funnel and Yardi systems per company standards.
- Exercise discretion as it relates to confidential resident, property, and company information.
- Compliance with company standards as defined in the Human Resources Policy Manual, E-Way, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
- Perform other duties as assigned or as necessary.
Benefits
- All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
- With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
- Additionally, most positions are eligible for a housing discount of 20%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
