Associate Relationship Banker, Chase Center, Cleveland, OH

JPMorganChase • Cleveland, OH

3d • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking knowledge and financial technology to help clients address their needs. You assist clients who visit or schedule appointments at the branch, build lasting relationships, and contribute to the branch’s success by offering thoughtful product and service recommendations and connecting clients with specialized support when needed.

The role requires learning banking products, services, and procedures, and following applicable policies, procedures, and regulatory requirements. Employment is subject to Dodd-Frank/Truth in Lending Act qualification requirements and SAFE Act NMLS registration and ongoing compliance. An employment offer is contingent on JPMC’s review of relevant background and financial information. A felony conviction within the last seven years disqualifies candidates from consideration.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent communication skills in person and over the phone, with the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail.
• Ability to operate within established risk parameters and meet risk and compliance obligations, including required training.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy applicable Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
• A felony conviction within the last seven years disqualifies candidates from consideration.

Nice To Haves

• At least one year of sales experience in Retail, Financial Services, or a related industry, with a record of establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to digital banking and self-service solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Register with or update registration in NMLS as required under the SAFE Act, and complete annual renewals and required updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED