Associate Relationship Banker - Midland Wall St Branch - Midland, TX
About The Position
As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients with their needs. You assist walk-in and scheduled clients in person and over the phone, build lasting relationships, understand their financial needs, and recommend suitable products and services. You also help clients use digital banking tools and connect them with specialized experts when needed. The position requires following banking policies, procedures, and regulatory requirements. It is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators and requires NMLS registration under the SAFE Act. Continued employment is contingent on meeting applicable review, registration, renewal, and compliance requirements.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Must meet applicable Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements.
- Must register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act, and complete annual renewal and required updates.
Nice To Haves
- At least one year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Create a welcoming environment and deliver attentive, friendly service that exceeds client expectations.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
