Associate Relationship Banker- Barrington, RI

JPMorganChase • Barrington, RI

6d

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by welcoming clients and providing attentive, friendly service. You use banking knowledge and financial technology to understand clients’ needs, offer thoughtful product and service recommendations, and help make banking easier. You assist walk-in and scheduled clients in person and over the phone, build lasting relationships, and connect clients with specialists when they have more specialized financial needs. The role requires learning banking products and procedures and complying with applicable policies, procedures, and regulatory requirements.

This position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMC’s review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration. The position also requires NMLS registration under the SAFE Act of 2008 and continued compliance, including registration or updating registration after starting, annual renewal, and required updates.

Requirements

• Ability to create memorable experiences for clients and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail and a focus on consistent client experiences.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Ability to satisfy Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration and ongoing compliance requirements.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or another related industry, with proven success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build lasting relationships, and tailor product and service recommendations to their financial needs.
• Educate clients about and connect them to digital banking and technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to the team of experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED