Banking Center Relationship Banker 1, Cranston, RI
About The Position
The Relationship Banker I provides services to Banking Center customers and helps the team achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses communication and active listening to identify customers’ financial needs, build trust, pursue sales opportunities, generate leads, and deliver quality service. The banker also develops partnerships with business segments through collaboration and communication. The role responds accurately and promptly to customer needs using available resources and tools; evaluates customer needs and offers appropriate products and services through needs-based conversations; performs routine teller transactions; and supports sales, retention, and other initiatives to advance the Banking Center’s growth and profitability. The Relationship Banker is expected to meet or exceed individual and team goals and comply with applicable regulations, bank policies, and operational requirements.
Requirements
- High school diploma or GED required.
- 3–4 years of customer service and needs-based banking sales experience preferred.
- Ability to work a flexible and/or rotating schedule; Saturdays, Sundays, and extended hours may be required.
- Travel to alternate Banking Centers may be required.
- Self-starter and highly motivated.
- Working knowledge of all products and services.
- Keep current with systems used for branch transaction processing.
- Strong customer service skills and ability to support teamwork and create a positive working environment.
- Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.
Nice To Haves
- Advanced degree, such as an associate or bachelor's degree.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Responsibilities
- Respond to customer needs accurately and promptly, using available resources and tools.
- Evaluate client needs and offer appropriate financial products and services through needs-based conversations.
- Build and deepen customer relationships by establishing trust, identifying sales opportunities, and providing quality customer service.
- Perform routine teller transactions, including deposits, withdrawals, check cashing, and loan payments.
- Support sales, retention, and other bank initiatives to meet Banking Center growth and profitability objectives.
- Meet or exceed individual and team goals in sales, service, and operations.
- Maintain compliance with federal and state regulations and bank policies and procedures.
- Meet or exceed branch audit and operational evaluation requirements.
- Develop and maintain partnerships with business segments through collaboration and communication.
Benefits
- Competitive rewards package; benefits are described as supporting employees, their families, and well-being, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
