Associate Relationship Banker - Hendersonville - Hendersonville, TN

JPMorganChase • Hendersonville, TN

1d • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients. You assist clients who visit the branch or have scheduled appointments, learn about their financial needs, and recommend relevant products and services. You also connect clients with digital banking tools and other team members when specialized financial needs arise. The role requires adherence to banking policies, procedures, and regulatory requirements.

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration. Employment also requires NMLS registration under the SAFE Act, with continued employment contingent on compliance, including registration after starting and timely annual renewal and updates.

Requirements

• Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet risk and compliance obligations.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Compliance with Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
• No felony conviction within the last seven years.

Nice To Haves

• One or more years of sales experience in Retail, Financial Services, or another related industry, with success establishing clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience following banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely in a consultative manner; ask questions and listen to understand and anticipate clients’ needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Meet internal and external risk and compliance obligations, including completing required training.
• Register on NMLS or update an existing registration as required, and complete required renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED