Associate Relationship Banker - Oswego, NY
About The Position
At Chase, the Associate Relationship Banker represents the brand and culture by creating welcoming, memorable experiences for clients. In a Chase branch, the role combines friendly, attentive service with banking solutions and financial technology. The banker assists clients who visit the branch, uses financial knowledge to identify thoughtful solutions for their needs, and contributes to branch success by building lasting relationships. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offers are contingent on JPMorgan Chase's review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies a candidate from consideration. Continued employment depends on compliance with the applicable requirements. The role also requires NMLS registration under the SAFE Act of 2008, including initial registration or updating an existing registration after starting, as well as timely annual renewal and required updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail and consistent service.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Must meet Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators; a felony conviction within the last seven years disqualifies candidates.
- Must register or update registration with NMLS under the SAFE Act after starting and comply with registration, renewal, and update requirements.
Nice To Haves
- At least one year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience following banking policies, procedures, and regulatory requirements.
Responsibilities
- Put clients first and exceed their expectations by providing attentive, friendly service and creating a welcoming environment.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions and connect them with team experts for specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
