Associate Relationship Banker - Farragut and K St - Washington DC

JPMorgan Chase & Co. • Washington, DC

5d • $25 - $33 • Onsite

About The Position

At Chase, Associate Relationship Bankers create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. In a Chase Branch, the role represents the Chase brand and culture through hospitality, banking knowledge, financial technology, and friendly, attentive service. The banker assists walk-in and scheduled clients, understands their financial needs, and recommends thoughtful banking solutions that contribute to the success of the branch.

The position requires compliance with banking policies, procedures, and regulatory requirements. It is subject to Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act. Continued employment is contingent on satisfying those requirements, including registration after starting and completing renewals and updates as required.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and satisfy risk and compliance obligations, including required training.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements; continued employment is contingent on compliance.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or another related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and by phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to digital banking and self-service tools, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients and connect them with specialists for financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Register with or update registration in NMLS as required under the SAFE Act and complete annual renewals and required updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED