Associate Registrar-Durham

State of North Carolina•Durham, NC

11d•$62,115 - $63,787•Hybrid

About The Position

The Office of the Registrar is part of the Enrollment Services department within the Academic Programs Division for NCSSM-Durham, NCSSM-Online, and NCSSM-Morganton. The unit also supports NCSSM Connect, in the Extended Learning division. The unit consists of the Registrar, two Associate Registrars, and the Attendance Officer. This position reports to the Registrar. The Registrar’s Office: Fosters student success for all NCSSM students through academic policies and regulations. Monitors the successful completion of program requirements for all NCSSM students. Facilitates the functioning of the academic environment through enrollments, support, advising, attendance and student data collection. Adheres to the highest professional and legal standards in the management of educational records including keeping current on State statutes and Federal regulations regarding educational records.

Requirements

Master’s degree in Education, Educational Administration, Business Administration, Student Personnel Services, or a related field and at least 4 years’ related professional experience; or Bachelor’s degree in Education, Educational Administration, Business Administration, Student Personnel Services, or a related field plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.
Solid grounding in legal and ethical issues of working with confidential records, especially student educational records.
Knowledge of professional standards and practices related to secondary school curriculum.
Significant knowledge of, and experience with, computerized records systems.
Ability to use, extract, and interpret data from computer and software systems.
Advanced organizational skills.
Superior written and verbal communication skills.

Nice To Haves

Master’s degree in a related field and experience in a secondary or post-secondary educational setting is strongly preferred.
Experience in a registrar’s office is preferred.

Responsibilities

Coordinate course scheduling across the Durham, Morganton, and Online programs, managing course entry, enrollment processing, and drop/add requests.
Perform senior audits to verify graduation requirements and process JIRA tickets for academic modifications.
Provide exceptional advising and scheduling support to students, parents, and staff via phone and email.
Ensure a welcoming and supportive environment for all office constituents.
Oversee the entire lifecycle of Special Study Options (Forums, Independent, and Individualized Studies), from routing proposals to deans to creating the course catalog.
Manage student enrollments in Blackbaud and coordinate final grading with sponsors.
Administer the dual enrollment workflow by managing student contracts via DocHub, maintaining tracking sheets, and reporting academic progress and final grades to home high school counselors.
Maintain departmental budgets for both the Durham and Morganton campuses, including managing purchasing, business office paperwork, and travel forms.
Coordinate the procurement and distribution of all diplomas and certificates for residential and online programs, including managing replacement requests with the vendor.
Represent the Registrar's Office at major campus events like Discovery Day, Welcome Day, and Commencement, as well as student webinars.
Provide reliable backup support for daily attendance tracking, processing athletic absences, updating Blackbaud, and managing attendance-related JIRA tickets.