Associate Registrar

University of North Texas System•Denton, TX

About The Position

The Associate Registrar provides strategic oversight of Certifications and Degree Conferral, planning and coordinating processes, systems, student services, and student, academic, and curricular records in support of enrollment and retention. The position leads multiple functional areas in the Office of the Registrar, manages staff development and implementation of new initiatives and updated systems, policies, and processes, and advises students, parents, faculty, and staff on departmental and university regulations. It resolves complex escalations and develops proactive solutions while ensuring the accuracy and integrity of academic and student data and compliance with institutional, state, and federal regulations. The role collaborates with colleagues across campus and the university to advance enrollment and retention outcomes. The University of North Texas Registrar's Office supports students, faculty, staff, and other constituents through academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification, student academic records, and state and federal reporting. The position is based in Denton, Texas, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with some overtime.

Requirements

Bachelor's degree and five or more years of progressively responsible experience in academic administration or a related field, or an equivalent combination of education, training, and experience.
Competency administering services and operations in a college or university environment, including problem-solving and change-management skills.
Knowledge of hiring, developing, supervising, and evaluating staff.
Commitment to high-quality customer service and ability to work collaboratively in a results-oriented environment.
Initiative, tact, diplomacy, and professionalism.
Ability to evaluate and resolve problems, establish and support effective teams, manage conflict, and collaborate within the office and with other university departments.
Current knowledge of federal educational laws and policies pertaining to education records.
Ability to effectively use computer and information technology.

Nice To Haves

Master's degree and at least six years of increasing responsibility in higher education, particularly in a Registrar or Enrollment Management Office.
Experience with higher education systems.
Thorough knowledge of rules and regulations related to a Registrar's Office.
Demonstrated experience supervising and leading multiple areas of responsibility.
Ability to plan and implement sound business decisions.
Strong leadership skills and a proven track record of process improvement from planning and design through successful implementation.
Strong communication, problem-solving, and critical-thinking skills.
Ability to communicate effectively, verbally and in writing, with diverse populations.
Ability to develop and maintain effective working relationships.
Ability to work independently.

Responsibilities

Manage multiple functional areas within the Office of the Registrar, mentor staff, and support individual development while meeting unit business needs.
Set goals and create action plans to improve efficiency and service quality.
Direct continuous improvement, continuity of operations, and implementation of mandated initiatives, procedures, and policies while ensuring accuracy and regulatory compliance.
Support programs and systems that facilitate enrollment and retention.
Oversee staff hiring, training, evaluation, coaching, and development, including professional and supervisory-level staff.
Develop targeted communications and documentation about student record maintenance, processes, procedures, events, and operations for students, faculty, staff, auditors, and other audiences.
Ensure productivity, collaboration, and coordination across the Office of the Registrar.
Engage university leadership on business processes and practices involving academic and student data that affect enrollment and retention.
Serve as the escalation point for complex operational issues and implement proactive solutions.
Document core processes, monitor compliance, risk management, and operational effectiveness, and recommend and implement organizational or procedural changes.
Oversee training for the campus community on Registrar processes and services.
Assist the University Registrar in prioritizing and implementing competing projects and managing staff resources to complete departmental responsibilities efficiently and on time.
Represent the University Registrar as an expert on registration, records, academic scheduling and support, and certification on university committees as requested.
Advise students, parents, faculty, and staff about departmental and university regulations.