Associate Registrar

University of North Texas System•Denton, TX

About The Position

The Associate Registrar provides strategic oversight of Certifications and Degree Conferral, planning and organizing the continuity and continuous improvement of processes, systems, and student services. The role coordinates the maintenance of student, academic, and curricular records that support enrollment and retention, and works with colleagues across campus to implement initiatives related to those areas. The position oversees multiple functional areas in the Office of the Registrar and works directly with staff on professional development and the implementation of new initiatives, systems, policies, and processes. It advises students, parents, faculty, and staff about departmental and university regulations; resolves complex escalations; and develops proactive solutions. The Associate Registrar manages teams, collaborates across the division and university, and safeguards the accuracy and integrity of academic and student data while ensuring compliance with institutional, state, and federal regulations. The role supports collective efforts that improve outcomes affecting enrollment and retention. The position is based at the University of North Texas in Denton, is classified as security sensitive, and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule with some overtime.

Requirements

Bachelor's degree and at least five years of progressively responsible experience in academic administration or a related field, or an equivalent combination of education, training, and experience.
Demonstrated competency administering services and operations in a college or university environment, including problem-solving and change-management skills.
Knowledge of hiring, developing, supervising, and evaluating staff.
Commitment to high-quality customer service.
Ability to work collaboratively in a results-oriented environment.
Initiative, tact, diplomacy, and professionalism.
Ability to evaluate and resolve problems, establish and support effective teams, manage conflict, and collaborate within the office and across university departments.
Current knowledge of federal educational laws and policies relating to education records.
Ability to use computer and information technology effectively.
Applicants must submit at least two professional references.

Nice To Haves

Master's degree.
At least six years of increasing responsibility in higher education, particularly in a Registrar or Enrollment Management Office.
Experience with higher education systems.
Thorough knowledge of rules and regulations related to a Registrar's Office.
Demonstrated experience supervising and leading multiple areas of responsibility.
Ability to plan and implement sound business decisions.
Strong leadership skills and a proven record of process improvement from planning and design through successful implementation.
Strong communication, problem-solving, and critical-thinking skills.
Ability to communicate effectively, verbally and in writing, with diverse populations.
Demonstrated ability to develop and maintain effective working relationships.
Ability to work independently.

Responsibilities

Manage multiple functional areas within the Office of the Registrar, mentor staff, support individual development, and set goals and action plans to improve efficiency and service quality.
Direct continuity and continuous improvement of operations, initiatives, procedures, and policies, ensuring accuracy and compliance with federal, state, and institutional regulations.
Provide ongoing support for programs and systems that facilitate enrollment and retention.
Oversee staff in assigned areas, including hiring, training, evaluation, coaching, and professional development.
Plan and develop targeted communications and documentation about student-record maintenance, processes, procedures, events, and operations for students, faculty, staff, auditors, and other audiences.
Promote productivity, collaboration, and coordination across the Office of the Registrar.
Engage university leadership on business processes and practices involving academic and student data that affect enrollment and retention.
Serve as the escalation point for complex operational issues and implement proactive solutions.
Document core processes; monitor compliance, risk management, and operational effectiveness; and recommend and implement organizational or procedural changes.
Oversee training for the campus community on Registrar processes and services.
Assist the University Registrar in prioritizing and implementing competing projects and managing staff resources to complete departmental responsibilities efficiently and on time.
Represent the University Registrar as an expert on registration, records, academic scheduling and support, and certification on university committees as requested.
Advise students, parents, faculty, and staff about departmental and university regulations.
Maintain the accuracy and integrity of academic and student data and support compliance with applicable regulations.