Associate Quality Manager

HelloFresh•Newark, NJ

14d•Onsite

About The Position

HelloFresh is seeking a Food Safety Quality Assurance Associate Manager to support food safety and quality assurance audits in accordance with regulatory standards. The role supervises and supports salaried FSQA managers and hourly FSQA associates, and helps develop, implement, and manage food safety and quality control systems that meet internal and regulatory requirements. The position leads and develops FSQA employees, supports investigations into food safety and quality issues, maintains FSQA documentation, and drives corrective and preventive actions and continuous improvement. The role is based in a manufacturing and assembly environment in Newark, New Jersey, with a night-shift schedule of Wednesday through Saturday, 5:00 PM to 3:00 AM.

Requirements

Associate degree or related leadership work experience.
At least 3 years of work experience in quality assurance.
Demonstrated record of accomplishments as an FSQA leader and of satisfying customers in technology-driven, developing companies.
Ability to solve problems and analyze issues with a results-driven approach.
Ability to communicate with employees tactfully and diplomatically.
Time-management skills, including tracking and monitoring production and maintaining productivity.
Computer literacy for entering information into computer systems.
Familiarity with Microsoft Office, Google Sheets, Slack, and warehouse management system (WMS) software.
Ability to stand, walk, stoop, reach, and lift for 10 to 12 hours, with or without reasonable accommodation.
Ability to regularly lift and move up to 25 pounds and occasionally lift and move up to 50 pounds, with or without assistance.
Required vision abilities include close and peripheral vision.

Responsibilities

Provide a high level of internal and external customer service.
Support investigation and correction of internal food safety and quality issues and complaints.
Develop, motivate, engage, coach, and inspire salaried FSQA supervisors and technicians, fostering a positive team dynamic and encouraging feedback and change.
Provide employees with necessary tools, training, and corrective direction.
Maintain accurate documentation for GMPs, HACCP, holds, calibration, SOPs, and other FSQA requirements.
Coach and train FSQA employees, including supervisors, on company procedures and processes; evaluate team productivity and accomplishments.
Initiate root cause analysis (RCA) investigations and execute pending preventive and corrective action requests (CAPA), including nonconformities associated with holds and internal and external audits.
Drive KPI improvements through a structured continuous-improvement approach.
Train and develop salaried and hourly employees.
Manage performance for assigned production lines.
Track and monitor production and maintain productivity.