Associate Quality Engineer- Retail

Medline Industries, LP•Northfield, IL

12d

About The Position

Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities. This position would be supporting our Retail Quality Team which works directly with Retail customers.

Requirements

Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.
Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).

Responsibilities

Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
Issue replacements, credits, or RGA’s as required for complaint resolution.
Notify sales reps/customers regarding the results of the investigation.
Run monthly or quarterly complaint trend reports per SOP.
Coordinate stock checks and rework of product as required in response to complaints.
Identify appropriate actions required to prevent further complaints.
Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
Work directly with customers to ensure compliance with customer‑specific quality requirements, including product quality standards and specifications.
Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
Liaison between customers and internal Quality teams to ensure alignment on product quality requirements and timely resolution of quality issues.
Manage end‑user complaints, including intake, investigation, root‑cause analysis, and documentation in accordance with internal quality procedures.
Customer communication throughout the complaint investigation and resolution process, providing clear, timely updates and final responses.