Associate Quality Assurance Analyst

Total Expert•Dallas, TX

About The Position

Total Expert is the Customer Operating System for financial services. Our Customer for Life Platform combines a system of context with a system of action that enables humans and AI Agents to engage in the moments that matter and earn customers for life. Since 2016 Total Expert has enabled more than seven trillion dollars of funded loan volume. We are looking for an Associate Quality Assurance Analyst to join our growing engineering team. The major accountability of this position involves being a key member of the development team ensuring quality assurance of software deliverables within release schedules through the writing of test conditions/cases, test plans, the utilization of test and reporting tools. This position will work directly with product managers to understand product concept, release goals and critical user flows. Responsibility includes prompt communication of defects and problems, project status, as well as concerns and issues to scrum teams and manager.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or equivalent work experience
General understanding of quality assurance techniques with the ability to apply
General understanding of testing approaches within Scrum agile software development environment
General understanding of functional, regression, negative, system level, API and user acceptance testing
General ability of how to break work down into small pieces in a continuous delivery environment
General ability to turn business requirements into test plan/cases
Able to explain technical problems to non-technical people
General understanding of SQL proficiency
Passionate about testing
Must have an innovative outlook and a desire to seek new and more effective ways of testing
Ability to work and produce consistent results independently and in group settings
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Learning the Total Expert platform and quality assurance best practices
Assist in test planning and estimations
Create and execute manual test cases
Create and review test plans and test cases
Reproduce and clearly document all issues found during verification and validation
Clearly document validation and verification results
Maintain and review defect backlog and assist in prioritization of efforts
Conduct root-cause analysis for critical defects released to our customers or as needed to improve processes
Understanding the user experience and the ability to fully test its quality across multiple browsers and devices
Work with the team to plan, develop, and execute software tests that cover smoke testing, feature testing, API testing, and post-release validation
Investigate issues using server logs, browser developer tools, and other resources and tools available