Associate Provider Network Manager

Liberty Dental Plan Careers • Jacksonville, FL

2d • $53,000 - $63,000 • Remote

About The Position

We’re hiring a relationship-driven Associate Provider Network Manager to help grow and support a high-performing dental provider network. The Associate Provider Network Manager supports the development and maintenance of a strong dental provider network by assisting with recruitment, provider relations, and compliance efforts. This role works closely with internal teams and providers to ensure network adequacy, resolve issues, and deliver a high level of service aligned with organizational standards. Open to candidates in Florida (Jacksonville/Duval County area preferred)

Requirements

• Associate degree in a related field preferred or an equivalent combination of education and experience
• 2+ years of experience supporting provider networks, dental offices, managed healthcare, or related sales
• Knowledge of dental terminology and provider network operations
• Strong communication, presentation, and relationship-building skills (bilingual a plus)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time management, and problem-solving skills
• Ability to manage multiple priorities and follow through to resolution
• Customer-focused, detail-oriented, and proactive approach

Nice To Haves

• Experience with Dental PPO or DHMO networks preferred
• Medicaid or Medicare experience preferred

Responsibilities

• Assist in recruiting General Dentists and Specialists to support network growth and meet access standards
• Analyze network needs and identify gaps requiring additional provider recruitment
• Support recruitment campaigns and outreach efforts within assigned territories
• Manage and service provider relationships within assigned territory
• Conduct service calls and site visits to ensure provider satisfaction and address concerns
• Build strong relationships to promote engagement, retention, and network stability
• Collect, review, and process provider contract documents for accuracy and completeness
• Ensure compliance with annual attestation requirements and internal policies
• Process provider changes and maintain accurate system updates
• Partner with internal teams and provider offices to resolve provider and member issues
• Handle routine provider inquiries and support claims-related resolution
• Escalate complex issues appropriately
• Educate providers on policies, procedures, and network requirements
• Conduct provider orientations following established guidelines
• Communicate effectively with internal stakeholders and external partners

Benefits

• Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
• 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
• Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.
• Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
• Additional benefits including company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree