FieldReady - Veteran Talent Development Program for Field Adjusters

USAA•San Antonio, TX

37d•Onsite

About The Position

The FieldReady - Veteran Talent Development Program is a structured, multi-phase program designed to transition military service members into high-performing Property Adjuster professionals. This program leverages veterans’ proven strengths—discipline, situational awareness, critical thinking, empathy, and professionalism—and applies them to property adjusting through a rigorous, hands-on six-month development experience. Program participants begin their careers as Associate Property Adjusters and complete a carefully sequenced blend of hands-on instruction, technical training, ride-along field experience, and supervised claims handling. Successful graduates transition into full-time Property Adjuster Specialists. This is a field-based role for San Antonio, Texas & Colorado Springs, Colorado. Veterans currently living in these locations or willing to self-relocate are encouraged to apply. Relocation assistance is not available for this position.

Requirements

High School Diploma or General Equivalency Diploma.
Up to 1 year of customer service experience anticipating customer needs and resolving escalations OR military experience.
Ability to prioritize and multi-task, including navigating through multiple business applications.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Successful completion of a job-related assessment may be required.

Responsibilities

Proactively manages assigned claims caseload comprised of low complexity claims that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate low complexity claims resolution.
May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
Determines coverage through analyzing information involving low complexity policy terms and contingences.
Determines and negotiates low complexity claims settlement.
Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies fundamental knowledge of estimating technology platforms; utilizes platforms to prepare claims estimates to manage low complexity property insurance claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.