Associate, Project Success

Grow Progress•Washington, DC

21h•Remote

About The Position

Grow Progress is seeking an Associate, Project Success, to help deliver on its mission at scale. As an Associate on the Project Success team, you will be an essential contributor to the day-to-day delivery of Grow Progress’s survey products. You’ll develop an understanding of customer needs and deliverables, working directly with our data science, product, engineering, and client-facing teams to ensure we exceed their expectations. You will own a defined set of operational and project-based responsibilities: building expertise in how our testing products work, mastering the systems and workflows that enable them, and contributing to the documentation and knowledge base that keep our team running efficiently. You will work closely with the Team Lead and with Senior Associates, building upon your project management skills, survey programming, project monitoring, market research, and client deliverables. This role operates in a fast-paced, deadline-driven environment. During peak periods such as election season, on-call rotations may include evening or weekend availability.

Requirements

1-2 years of professional experience and/or a degree in a relevant field such as political science, business, psychology, or a related field.
Exposure to or a genuine interest in public opinion research, survey methodology, or the market research industry.
Strong attention to detail, with the ability to manage multiple concurrent tasks and maintain quality standards.
Clear, strong written and verbal communication skills - you can keep stakeholders informed and escalate issues appropriately.
Proactive and solutions-oriented mindset, anticipating needs and solving problems collaboratively.
Ability to operate with some oversight, use available resources to inform your work, and seek guidance when appropriate.
U.S. work authorization.
Progressive values and an interest in politics.

Nice To Haves

Knowledge of best practices in survey design and/or political campaigns
Experience programming and designing surveys in platforms such as Alchemer, Qualtrics, and/or SurveyMonkey
Comfort working in Slack-heavy, fast-paced team environments
Data literacy and Excel or Google Sheets experience

Responsibilities

Utilize our proprietary software to create and manage research surveys as an individual contributor within our Project Success Team.
Develop a robust understanding of the public opinion research industry and how Grow Progress can solve challenges customers face.
Successfully run, monitor, and troubleshoot a multitude of survey projects concurrently, while ensuring a high level of quality across all studies.
Proactively identify and address potential scope or timeline changes, communicating clearly to stakeholders while working collaboratively with your Project Success team to meet client deadlines and expectations.
Collaborate with cross-functional teams (such as sales, client success, research strategy, data science, and product) to produce clear deliverables that realize client expectations, ensure seamless project execution, and inform continued product development.
Build institutional knowledge by documenting project best practices and building upon our knowledge base.
Everything else. It’s a startup!