Project Manager - Customer Success

Array Technologies•Chandler, AZ

About The Position

Project Manager Level 2 – Customer Success Job Summary: The Project Manager Level 2 independently manages small‑to‑medium projects and serves as the primary customer interface. This role owns project execution, schedule, and customer communication while building financial and commercial accountability. The Project Manager operates with a high degree of autonomy, proactively managing risks and driving resolution to ensure successful delivery of utility-scale and commercial energy projects. At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status. At ARRAY, we believe in cultivating and inspiring leadership, teamwork and creativity among all our team members. These values not only contribute to the growth of those who work at ARRAY but their local communities as well. We hire the best people, give them every possible opportunity to learn, grow, and develop and reward them for their contributions. Join our team of hard-working professionals dedicated to delivering exceptional products and customer service while making the world a better place for generations to come.

Requirements

6+ years of project management and/or construction management experience
Bachelor’s degree preferred in Engineering, Construction Management, or related field
PMP certification required
Demonstrated ability to manage multiple projects concurrently
Strong communication, problem‑solving, and customer management skills
Excel Intermediate experience
Excellent organizational, communication, and stakeholder management skills
Ability to work independently with minimal supervision in a fast-paced environment

Nice To Haves

Experience in the solar, renewable energy, or broader energy industry
Prior experience managing utility-scale or large commercial construction projects
Familiarity with contract administration and change management processes
Bilingual in English and Spanish
Strong problem-solving mindset with a proactive, customer-focused approach
Microsoft Project or similar scheduling tools
Proficiency with Microsoft Office applications (Word, PowerPoint, Outlook, Excel)
Salesforce
SAP
Experience managing projects up to multi‑million‑dollar scope
Travel At least 25%

Responsibilities

Serve as primary contact for assigned customer installation projects
Develop and execute project management plans per contract specifications
Coordinate cross‑functionally with Sales, Engineering, Logistics, Supply Chain, Quality, Finance, and Commissioning
Define project objectives and lead projects through the full lifecycle
Manage project schedules and key milestones
Identify, analyze, monitor, and escalate project risks
Manage and execute project change orders
Monitor project costs, invoices, and collections in partnership with Finance
Ensure alignment between contracts, purchase orders, sales orders, and invoices
Investigate and resolve customer execution issues
Maintain accurate and timely project status reporting and customer correspondence
Coordinate scheduling of site training, Golden Rows, and commissioning
Conduct customer site visits as required
Perform other duties as assigned