Associate Project Manager, IT

Cambridge Information Group•New York, NY

3d•$75,000 - $85,000•Hybrid

About The Position

Edconic is seeking a detail-oriented, delivery-focused Associate Project Manager to support day-to-day operations of its enterprise technology environment and program application forms, while contributing to broader IT projects such as platform enhancements, integrations, and new application-form rollouts. The role is the intake point for IT and program application-form operations, coordinating with the internal IT team and with sales, admissions, and program functions on form configuration. It also manages the intake and tracking of bugs, issues, and enhancement requests across regions and brands. Reporting to the Project Manager, Global Operations and IT, the Associate Project Manager works closely with the internal IT team and owns their workstream from day one. The role coordinates requirements and delivery scope, supports user experience improvements, manages application-form functionality, and helps coordinate testing, deployment, adoption, and change management. It works with stakeholders across Edconic brands and campuses in the US, UK, and Spain, as well as teams including Marketing, Sales, Enrollment, and Admissions. The position is hybrid, with work in New York City and remotely, and the employee must be available to work on-site in New York City when requested. A bachelor's degree and three to five years of experience in project coordination, business analysis, or a related role in a technology, CRM, or Salesforce ecosystem are required. The salary range is $75,000 to $85,000.

Requirements

Bachelor's degree is required.
Three to five years of experience in project coordination, business analysis, or a related role within a technology, CRM, or Salesforce ecosystem.
Excellent interpersonal, written, and verbal communication skills, with the ability to work effectively across a range of stakeholders and communication preferences.
Exceptional attention to detail and the ability to manage multiple concurrent workstreams and priorities.
Highly organized, proactive, and resourceful; comfortable working in a lean environment and across a virtual, cross-regional team, and adapting to enterprise platforms configured to business requirements.
Must be available to work on-site in New York City when requested.
Must be legally authorized to work in the United States.
Excellent verbal and written communication skills and excellent command of the English language.

Nice To Haves

Experience managing projects with monday.com, Jira, Asana, or comparable project management tools.
Active PMP certification or actively working toward the credential.
Experience managing technical projects in the education sector.
Familiarity with Salesforce; Salesforce Certified Associate or Salesforce Certified Administrator credential.
Familiarity with HubSpot or comparable marketing automation platforms.
Experience with payment systems and integration workflows.
Familiarity with FormAssembly or comparable form and data collection platforms.

Responsibilities

Work with the Project Manager, Global Operations and IT on strategic priorities and stakeholder engagement; escalate cross-team blockers and decisions requiring senior input while independently managing day-to-day IT operational workstreams.
Coordinate with cross-functional stakeholders to confirm requirements, document enhancement requests, and translate requirements into delivery scope for the IT team.
Identify user experience needs with stakeholders and translate them into technical requirements, capabilities, and IT solutions that improve the customer journey.
Own program application forms, enhancements, and other intake functionality in partnership with the internal IT team, from requirements gathering and configuration through delivery.
Serve as the initial intake point for enterprise technology issues, bugs, and enhancement requests; assess scope and priority and route requests to the appropriate technical team.
Manage day-to-day operations with the internal IT team, including regular check-ins, priority requests, and blockers.
Coordinate across brands, campuses, and functional areas in the US, UK, and Spain, adjusting communication and scheduling to keep regional teams aligned across time zones.
Coordinate user acceptance testing with technical administrators and business users, including test-script preparation, defect logging, and system validation before deployment.
Support post-go-live implementation by facilitating check-ins, responding to user questions, and helping teams adopt new functionality.
Support change management for new systems and processes by coordinating communication, adoption, and cross-team alignment with business stakeholders.
Use monday.com or similar project management tools to track projects and apply project management methodologies appropriate to project scope, priority, and stakeholder communication preferences.
Document recurring issues and identify opportunities to use underutilized enterprise capabilities in support of business strategy and company growth.
Recommend and implement process improvements to optimize workflows and enhance cross-departmental collaboration.
Perform additional duties and responsibilities as assigned.