Associate Project Analyst / Billing Customer Service - HYBRID Schedule

Labcorp•Itasca, IL

2d•$28 - $30•Hybrid

About The Position

Labcorp is seeking a HYBRID Associate Project Analyst / Billing Client Service position to join our team! This role is part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let's embrace possibilities and change lives! The position requires interaction with customers to resolve billing issues, including client billing, bill-type transfers, and patient billing investigation. It also involves working with internal departments, sales personnel, and assigned customers to resolve disputes, pricing challenges, and information cleanup. The role supports the Billing Project Analyst on specific customers and/or billing projects, routinely pulls and reviews invoices for accuracy, and pulls invoices for new account startups, ensuring alignment on billing accuracy and timely payments. Additionally, the Associate Project Analyst participates in client education for proper billing processes, AR calls, and supports overall AR performance and bad debt initiatives. The role conducts billing reviews and audits, coordinates with other customers for billing accuracy, corresponds with clients to answer questions and resolve issues, and follows up on outstanding payments. Interaction with customers is primarily virtual, but may include in-person meetings as needed for startups or Business Reviews. Other routine billing duties may also be assigned.

Requirements

Minimum High school diploma or equivalent and 1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
Potential travel to client sites (10%) required
Proficiency in Microsoft Office and knowledge of accounting software
Working knowledge of accounting principles
Strong customer service skills
Efficient multitasking and time management skills
Strong organizational skills and attention to detail

Nice To Haves

Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
Previous sales or client-facing (in-person or virtual) work experience strongly preferred
Prior knowledge of Labcorp systems or internal processes highly desirable

Responsibilities

Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation
Works with internal departments, as well as sales personnel and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
Support the Billing Project Analyst on specific customers and/or billing projects.
Routinely pulls invoices and proactively reviews them for accuracy for specific customers
Pulls invoices for new account startups and works with account manager and customer to ensure alignment as it pertains to billing accuracy and timely payments.
Participate in client education to ensure proper billing processes are in place.
Participate in AR calls and helps support the overall AR performance for assigned subdivision
Supports assigned subdivisions bad debt initiatives in-order-to reduce bad debt
Conducts billing reviews and audits for assigned customers while working with internal and external stakeholders to ensure differentiated customer billing experience
Coordinates with other customers to ensure the accuracy of billing information
Corresponds with clients, answers questions, and resolves issues
Follows up on outstanding payments, repairs and re-sends invoices
Primarily interacts with customers virtually but will meet with some assigned customers in-person as needed to ensure quality customer experience and participate in startups or Business Reviews.
Other routine billing duties as needed or as assigned by supervisor