Associate Program Manager

Chewy•Plantation, FL

5d•Onsite

About The Position

Chewy is seeking an Associate Program Manager in Plantation, FL! Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within this mission, our Pharmacy Merchandising Operations team owns the item and vendor catalog ecosystem for our Retail Pharmacy, Compounding, and B2B businesses. We partner cross-functionally to onboard new items, maintain and enhance catalog accuracy, and launch new product types that expand Chewy’s healthcare offerings. We are seeking an Associate Program Manager to lead high-impact initiatives that improve our catalog workflows, enable operational scalability, and deliver measurable business results. This role will manage complex cross-functional programs, oversee key workflows, and drive process improvements to strengthen Chewy’s ability to serve customers, veterinarians, and internal stakeholders.

Requirements

BA/BS degree in Business, Operations, Supply Chain, or a related field; or equivalent experience.
4+ years of experience in Merchandising, Operations, Program/Project Management, or a related field.
Experience managing cross-functional stakeholders and influencing without direct authority.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
Ability to operate in a fast-paced and dynamic environment.
Problem-solving mindset with ownership of deliverables and a bias for action.
Track record of taking ownership and driving results in a data-driven, fast-paced environment.
Ability to work in a team environment.
Love of pets and passion for their care and health.

Nice To Haves

Prior experience in Software Quality Processes and Atlassian Tools such as Confluence, Jira, etc.
Proficient Analytical toolkit – SQL, Python, Tableau
E-commerce or merchandising background

Responsibilities

Own a defined segment of the catalog business, ensuring accurate item setup, maintenance, and continuous improvement across systems.
Identify, prioritize and implement opportunities to optimize and standardize processes to improve catalog maintenance and stakeholder collaboration.
Partner with Category Management, Supply Chain, Finance, and Compliance to support product launches, maintain data accuracy, and resolve operational issues.
Synthesize large quantities of complex data into usable/actionable information.
Lead system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
Conduct deep-dive analyses to identify root causes of performance gaps and recommend scalable solutions.
Manage project plans, timelines, risks, and stakeholder communications to ensure successful delivery.
Drive continuous improvement initiatives to enhance catalog efficiency and customer experience.
Present findings, business cases, and program updates to senior leadership.