Associate Program Manager, Contributing Artist Program

Cricut•South Jordan, UT

1d•Hybrid

About The Position

The Contributing Artist Program (CAP) enables artists worldwide to contribute original artwork to the Cricut Design Space library and earn compensation based on usage. The program plays a key role in expanding and diversifying content for Cricut members. We are looking for a proactive, execution-focused Associate Program Manager to support and grow CAP. This role requires someone who can independently manage workflows, drive projects from idea to execution, and operate effectively in a fast-moving environment. You’ll work closely with CAP artists, Production Artists, and cross-functional partners across product, content, and engineering, and will need to be comfortable working across both creative and technical workflows.

Requirements

Communication: Strong written, verbal, and presentation skills across artists, cross-functional teams, and leadership.
Organization & Execution: Able to manage multiple priorities, maintain clear timelines, and drive projects through completion.
Cross-Functional Collaboration: Works effectively across creative and technical teams.
Problem Solving & Strategic Thinking: Comfortable navigating ambiguity, identifying opportunities, and proposing actionable solutions.
Analytical Mindset: Uses data, trends, and feedback to inform decisions and process improvements.
Passion for Creativity & Artists: Brings an appreciation for artists, design, and creative communities, with enthusiasm for supporting and growing the CAP program.
Customer Service Mindset: Approaches artist and member interactions with empathy, professionalism, and responsiveness while supporting a positive member experience.
Self-Starter: Takes initiative and adapts quickly in an evolving environment.
Experience with digital content, design tools, or creative workflows
Strong troubleshooting and problem-solving skills
Comfortable learning new systems quickly
BA/BS in business, marketing, graphic design, or related field
2+ years of relevant experience

Nice To Haves

Familiarity with Adobe Illustrator or similar tools
Experience with tools like Airtable, Jira, or similar is a plus
Background in graphic design or strong understanding of design principles
Familiarity with Cricut Design Space or similar platforms
Experience working with artist communities or user-generated content programs
Experience engaging with international partners, customers, or online communities

Responsibilities

Manage day-to-day CAP operations, including artist applications, communications, and workflow tracking
Ensure timely, accurate responses across CAP communication channels
Maintain trackers, workflows, and documentation to support clear project visibility and timely completion of work
Drive projects and process improvements from concept through execution, including timelines, coordination, and follow-through
Identify trends and patterns in artist feedback, submissions, and workflows to inform program improvements
Partner with Production Artists and cross-functional teams to support content quality and resolve issues
Investigate, document, and escalate bugs or workflow issues related to Design Space content
Communicate project status, timelines, risks, and blockers clearly and proactively
Support new CAP initiatives, workflows, and project launches as the program evolves