Associate Program Manager

Hatteras Press Inc•Tinton Falls, NJ

11h

About The Position

This role is responsible for the day-to-day execution, maintenance, and support of client ordering platforms across the organization. The Associate Program Manager works closely with internal teams to build and manage portals based on defined requirements and ensures all programs are maintained accurately and efficiently over time. This is a highly execution-focused role requiring strong attention to detail, responsiveness, and accountability. The ideal candidate is proactive, organized, and able to work through challenges while maintaining ownership of tasks from start to finish.

Requirements

Bachelor’s degree in Business, Operations, or related field (or equivalent experience)
2+ years of experience in a project coordination, operations, or support role
Strong organizational skills and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong problem-solving skills and ability to work through challenges independently
Excellent verbal and written communication skills
Proficiency in Microsoft Office (especially Excel and Outlook)
Self-motivated with a strong sense of accountability and follow-through

Responsibilities

Build and configure client-facing ordering platforms based on defined requirements and project direction
Set up products, categories, user access, and workflows within internal systems
Ensure all portal components are accurate, functional, and aligned with provided specifications
Own the day-to-day maintenance of all active portals across the client base
Manage product updates, SKU changes, inventory adjustments, and content updates
Monitor portals to ensure accuracy, usability, and overall performance
Identify and resolve issues in a timely manner
Take full ownership of assigned tasks and follow through to completion
Manage multiple requests and priorities while meeting deadlines
Ensure work is completed accurately and on time without the need for constant follow-up
Maintain strong attention to detail across all deliverables
Work through challenges independently and proactively seek solutions
Troubleshoot issues and determine next steps rather than deferring or delaying work
Escalate when needed, but maintain ownership through resolution
Adapt to changing priorities and unexpected issues with a solutions-oriented mindset
Collaborate with internal teams including warehouse, customer service, production, and billing
Communicate clearly regarding timelines, updates, and any issues impacting execution
Support overall team efforts to ensure orders are processed and fulfilled accurately and on time
Maintain consistency and accuracy of data across systems, including product, order, and inventory data
Support reporting needs and ensure data integrity across platforms
Document workflows and updates to support consistency across programs
Identify opportunities to improve efficiency and organization within existing processes