Associate Program Manager

CLEAResult•East Lansing, MI

About The Position

The Associate Program Manager directs client programs through all phases, from inception to completion, and is responsible for the cost, implementation, and performance of company programs or subsystems of major programs. The role participates in negotiating contracts and contract changes, and coordinates preparation of business plans, work statements, specifications, operating budgets, and contract financial terms and conditions. It ensures development aligns with current market trends, program goals, and client needs. The Associate Program Manager serves as the primary customer contact for program activities and leads customer review sessions on cost, schedule, and performance. The role may develop new business or expand product lines with clients, analyze program problems and opportunities, evaluate options and performance, and recommend marketing actions. It establishes milestones, monitors program plans and schedules, resolves problems, and develops strategies to deliver effective program performance relative to market opportunities. The role directs employees from technical, marketing, operations, analytics, and administrative functions. For this opportunity, the manager oversees a portion of a large client contract or several smaller contracts, typically under $2 million in annual revenue without incentives, with direct oversight from a manager. Programs are typically established, with moderate complexity and risk. The role coordinates cross-functional teams, typically of 3–7 people, and may directly manage 1–4 people. It may also create technical content and intellectual property. CLEAResult describes its culture as people-first, built on trust, accountability, and transparency, with respect and equal opportunity for employees. Applicants must be authorized to work in the country where the position is located without employer sponsorship. Successful hires must pass pre-employment checks. If applicable, employees must meet DOT qualification requirements and comply with applicable transportation regulations.

Requirements

Relevant work experience plus 2–4 years of project management experience.
Bachelor’s degree.
For applicable positions, meet DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
Must be authorized to work in the country where the position is located without employer sponsorship or support.
Successful hires must pass pre-employment checks.

Responsibilities

Direct client programs through all phases, from inception through completion, and manage their cost, implementation, and performance.
Participate in negotiating contracts and contract changes.
Coordinate preparation of business plans, work statements, specifications, operating budgets, and contract financial terms and conditions.
Ensure development processes align with market trends, program goals, and client needs.
Serve as the primary customer contact for program activities and lead customer review sessions covering cost, schedule, and performance.
Develop new business or expand product lines with clients.
Analyze problems and opportunities in assigned programs, evaluate options and performance, and recommend marketing actions.
Establish milestones, monitor adherence to program plans and schedules, identify program problems, and obtain solutions, including resource allocation or contractual specification changes.
Determine the profitability and viability of new products or program enhancements.
Develop strategies and tactics for effective program performance relative to market opportunities, working with company functional groups throughout the program life cycle.
Direct and coordinate cross-functional teams and employees in technical, marketing, software development, operations, analytics, and administrative areas.
Execute scopes of work for compliance and client satisfaction.
May create technical content and intellectual property.