Associate Program Manager
About The Position
The Associate Program Manager directs all phases of client programs, from inception through completion, and is responsible for the cost, implementation, and performance of company programs or subsystems of major programs. The role participates in negotiating contracts and contract changes and coordinates the preparation of business plans, work statements, specifications, operating budgets, and contract financial terms and conditions. It ensures development aligns with market trends, program goals, and client needs. The Associate Program Manager acts as the primary customer contact for program activities, leads customer reviews on cost, schedule, and performance, and develops new business or expands the product line with clients. The role analyzes program challenges and opportunities, evaluates options and performance, recommends marketing actions, establishes milestones, monitors plans and schedules, and resolves program issues. It also assesses the profitability and viability of new products or enhancements, develops strategies to support effective program performance, and directs employees from technical, marketing, operations, analytics, and administrative areas. The position typically manages part of a large client contract or several small contracts, executes scopes of work for compliance and client satisfaction, and coordinates cross-functional teams. Programs are generally established and of moderate complexity and risk. The role may manage a small number of direct reports and may create technical content and intellectual property.
Requirements
- Relevant work experience plus 2–4 years of project management experience.
- Bachelor’s degree.
Responsibilities
- Direct all phases of client programs from inception through completion.
- Manage the cost, implementation, and performance of company programs or subsystems of major programs.
- Participate in negotiating contracts and contract changes.
- Coordinate preparation of business plans, work statements, specifications, operating budgets, and contract financial terms and conditions.
- Ensure development aligns with market trends, program goals, and client needs.
- Serve as the primary customer contact for program activities and lead customer review sessions on cost, schedule, and performance.
- Develop new business or expand the product line with clients.
- Analyze problem and opportunity areas, evaluate options and performance, and recommend marketing actions.
- Establish milestones, monitor adherence to plans and schedules, identify program problems, and obtain solutions.
- Determine the profitability and viability of new products or program enhancements.
- Develop strategies and tactics to support effective program performance throughout the program life cycle in coordination with company functional groups.
- Direct the work of employees assigned to programs across technical, marketing, operations, analytics, and administrative areas.
- Manage a portion of a large client contract or several small contracts.
- Execute scopes of work to meet compliance requirements and client satisfaction.
- Direct and coordinate cross-functional teams, typically consisting of 3–7 people.
Benefits
- Medical, dental, and vision insurance.
- Company-paid health care concierge service.
- 401(k) with company match.
- Paid vacation, sick, personal, and parental leave.
- Paid volunteer time.
- Employee Recognition Program with points redeemable for gift cards.
- Employee Assistance Program.
- Access to on-demand career training courses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
