Associate Program Manager - Site Experience Analytics

Chewy • Boston, MA

8d • Hybrid

About The Position

The Site Experience team is responsible for building and implementing strategies on the Chewy website to optimize customer experience—enabling effortless navigation, engaging content, and seamless product and services discovery. We enable our partners on the Site Experience team by turning data into insights that shape strategy, guide decision-making, and drive customer impact. Chewy is seeking an Associate Program Manager, Site Experience Analytics to join our fast-paced and collaborative team, based in Boston or Seattle. In this role, you will deliver hypothesis-driven analyses that uncover the “why” and “so what” behind customer behavior, while also managing reporting and analytics initiatives end-to-end across teams. You will own defined analytics and reporting projects from intake through delivery: adhering to timelines, aligning stakeholders, tracking milestones, and communicating status, risks, and tradeoffs. In addition to dashboarding and experiment analysis, you will ensure projects move forward with clarity and structure, partnering across Product, Analytics, and Site Experience to drive measurable impact. This role requires both technical depth (SQL, data analysis, visualization) and strong program management fundamentals (organization, cross-functional alignment, and clear communication). The ideal candidate thrives at connecting data to decisions, translating complex analyses into actionable recommendations, and ensuring initiatives are delivered on time and with high quality. We’re looking for someone who is curious, proactive, and eager to deliver results!

Requirements

• Bachelor’s degree required (Analytics, Business, Economics or related field preferred)
• 2-3 years of experience in Analytics, Consulting, or related roles; experience in eCommerce or digital retail preferred.
• Proficiency in SQL (able to write and modify efficient and complex queries for analysis).
• Advanced Excel and experience with visualization tools (Tableau or similar).

Nice To Haves

• Experience storytelling with data; able to distill complexity into clarity. History of sharing findings that influence stakeholders to make data-driven decisions.
• Experience supporting experimentation (A/B testing) and measurement in a digital or eCommerce environment.
• Proven ability translating messages across technical and non-technical teams. Ability to collaborate with cross-functional partners, clarifying ambiguous problems and independently executing analyses.
• Experience delivering advanced data visualizations, dashboards, presentations that translate complex data into intuitive insights.
• Relentless curiosity and ongoing learning with a bias toward action.
• Must thrive in an ambiguous, fast-paced environment.

Responsibilities

• Execute defined reporting and analysis deliverables to identify drivers of customer engagement, navigation, and conversion, and translate complex data into clear, compelling stories that influence Site Experience, Product, and Analytics stakeholders.
• Regularly present insights and recommendations to cross-functional partners, ensuring findings are understood, adopted, and acted upon.
• Support the integration of AI into existing reporting and analytics processes.
• Build advanced data visualizations and reports that elevate storytelling and enhance stakeholder understanding.
• Mentor Site Experience merchants on analysis design, problem structuring, and best practices in data quality and visualization.
• Maintain strong technical execution, leveraging large datasets to accurately uncover meaningful insights through efficient SQL and / or analytics platforms.
• Stay current with evolving business needs, proactively identifying new questions to investigate and opportunities to improve customer experience.

Benefits

• 401k
• new hire and annual equity grant
• annual bonus
• medical/Rx insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• hospital indemnity insurance
• critical illness insurance
• accident insurance
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• discounts including 10% off pet insurance and 20% off at Chewy.com
• unlimited PTO (subject to manager approval)
• six paid holidays per year
• paid sick and family leave (in compliance with applicable state and local regulations)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level