Associate Program Director

Denis Development•New York, NY

2d•$90,000 - $100,000

About The Position

Article 31 Family Health Center is seeking a full-time, master's-level social worker or equivalent to join its interdisciplinary, patient-centered team. The Connect for Health program provides health care and social services to unhoused, marginally housed, and other at-risk people at several locations in Manhattan. The Associate Program Director works primarily across three program sites, providing clinical and case management services. The role provides direct social work services, including crisis intervention, psychosocial and suicide assessments, safety planning, supportive counseling, case management, care navigation, and individual, family, and group counseling. It coordinates care with medical and psychiatric providers and oversees medical case management services, including outreach, referrals, Medicaid enrollment, assistance accessing other public benefits and specialty care, and services for uninsured patients. The Associate Program Director manages daily workflow and supervises program social workers, case managers/care navigators, a front desk officer at the All Angels site, and social work students. Responsibilities also include staff performance evaluations, orientation and development, quality assurance, chart reviews, reporting, documentation compliance, program development, and supporting department and site goals. The role collaborates with behavioral health and social support departments, medical and other health care personnel, and community partners, and helps ensure social services meet legal, regulatory, and professional standards.

Requirements

Bachelor of Science degree required.
NYS licensure corresponding to the master's degree, if applicable, such as LCSW, LMSW, PsyD, or PhD, required.
At least two years of experience in HIV, health care, and/or social service settings required.
Basic computer and internet navigation skills required.
Computer literacy with Windows-based operating systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, required.
Willingness to supervise interns and attend the required supervisor (SIFI) course.
Ability to maintain patient and employee confidentiality and comply with organizational policies.
Ability to meet regulatory, licensure, and annual health assessment requirements.

Nice To Haves

Master's degree in Social Work, Public Health, or a related field preferred.
Experience with program administration or management preferred.
Experience administering grant-based contracts preferred.
Experience using an electronic medical record or other electronic documentation system preferred.
Familiarity with electronic health records technology preferred.
Spanish preferred.
French or French Creole preferred.

Responsibilities

Provide direct social work services, including case management, care navigation, crisis intervention, individual, family, and group counseling, psychosocial evaluations, service plans, and relevant documentation.
Conduct psychosocial and suicide assessments, safety planning, and supportive counseling.
Coordinate care with medical and psychiatric providers and other members of the interdisciplinary health care team.
Provide and oversee medical case management, including outreach, referrals, Medicaid enrollment, assistance with public benefits and specialty care, and services for uninsured patients.
Help manage daily program workflow.
Supervise program social workers, case managers/care navigators, and the front desk officer/security at the All Angels site; provide regular individual or group supervision.
Conduct performance evaluations for social workers, case managers/care navigators, and the front desk officer.
Provide task and clinical supervision to social work students at program sites.
Promote interdisciplinary patient care and foster relationships with medical providers, nursing staff, care providers, and community or collateral partners through case conferences, huddles, and warm handoffs.
Develop and promote programs to address unmet needs.
Keep the Connect for Health program team informed about relevant psychosocial services issues and social policy developments.
Conduct and participate in quality assurance and performance improvement activities to promote effective, comprehensive patient care.
Represent the department at site management and administration meetings as appropriate.
Assist with developing, implementing, and evaluating department and site goals and objectives.
Conduct routine chart reviews of social workers and case managers and prepare statistical reports as requested.
Ensure social service staff documentation complies with organizational expectations.
Oversee orientation of new social service staff and participate in coordinating staff development programs.
Maintain competency with EPIC functionality and support workflows involving care teams, treatment plans, scheduling, billing, and sliding fee assessments.
Collaborate with IFH Behavioral Health and Social Support Services Departments to keep the program informed about relevant information, protocols, documentation, and resources.
Organize and implement educational programs on timely and relevant social issues.
Work with physicians and other health care personnel in patient evaluation and treatment, helping them understand social and emotional factors underlying patients' health problems.
Ensure social services compliance with legal, regulatory, and professional standards, including Article 28 and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
Maintain patient and employee confidentiality and observe Health Care System compliance policies.
Demonstrate flexibility in accepting and completing assignments, identify learning needs, use learning resources, and contribute to the development of other staff members.
Assist in identifying program needs and partner with leadership to solve problems.
Meet regulatory, licensure, and annual health assessment requirements.