Associate Product Operations Specialist

Carboline • Beachwood, OH

3d

About The Position

The Associate Product Operations Specialist is responsible for supporting operational excellence within the Product Group (Product Management, Product Operations, & Technical Services). This role blends various supportive responsibilities that range from process ownership, operational support, and system administration to solution design, process optimization, and project management to support cross-functional teams in delivering high-impact product initiatives. The Specialist owns and supports programs, processes, and systems. The role works closely with Product Management, Technical Services, R&D, Marketing, Customer Service, and other business partners.

Requirements

• Self-starter who can work independently, take direction when needed, anticipate work needs, organize workflow and follow through with minimal oversight in a fast-paced environment.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Visio, Teams)
• Experience with or willingness to learn Smartsheet, SAP, and workflow design tools
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously.
• Effective written and verbal communication skills
• Experience or interest in process improvement, product operations, or project management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven ability to support projects and contribute to continuous improvement initiatives.
• Strong written and verbal communication skills with the ability to actively listen, ask questions, and collaborate with team members and stakeholders.
• Able to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Basic understanding of product lifecycle processes, business systems, and data management concepts, with a willingness to learn new tools and technologies.
• Supports project and process activities by following established procedures and completing assigned responsibilities accurately.
• Uses analytical thinking and available data to identify issues, recommend solutions, and escalate concerns when appropriate.
• Demonstrates flexibility and a willingness to learn new processes, systems, and responsibilities.
• Demonstrates professionalism, accountability, and reliability.
• Develops positive working relationships and contributes to a collaborative team environment.
• Seeks opportunities to learn, improve processes, and add value.

Nice To Haves

• Intro to BPM (Business Process Management)

Responsibilities

• Serve as the primary owner and administrator for assigned Product Group programs, processes, and tracking systems.
• Manage day-to-day operations for assigned programs, ensuring requests, approvals, documentation, and workflows are completed accurately and on time.
• Maintain and support operational processes such as but not limited to: Item Creation (PIFs), PIM (Product Information Management, Sample Program, Field Trials, Material Returns, Product Exits, UPCs, Policies & Procedures.
• Monitor program performance, identify bottlenecks or issues, and recommend opportunities for improvement.
• Maintain process documentation, standard operating procedures, forms, workflows, reports, dashboards, and knowledge repositories.
• Provide support to stakeholders by answering questions, resolving process-related issues, and ensuring adherence to established procedures.
• Coordinate activities between Product Management, Technical Services, R&D, Marketing, Customer Service, Manufacturing, and other business partners.
• Collect, validate, maintain, and report on program data to support decision-making and operational visibility.
• Support implementation, administration, and continuous improvement of business systems including Smartsheet, SharePoint, SAP, SafetyCulture, Scribe, and other approved technologies.
• Identify opportunities to automate, standardize, and streamline operational processes and workflows.
• Assist with implementation of new processes, tools, and operational initiatives.
• Facilitate communication and collaboration among stakeholders to ensure alignment and program success.
• Ensure compliance with established procedures, documentation standards, governance requirements, and risk management practices.
• Participate in continuous improvement initiatives and contribute to the development of best practices across the Product Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed