Associate, Product Management

Santander•Milwaukee, WI

6d•$75,000 - $127,500

About The Position

The Associate, Product Management leads and executes strategic product initiatives, delivering high-quality digital products that provide measurable customer and business value. The role partners with stakeholders and Agile delivery teams to define, prioritize, and execute product roadmaps, ensuring solutions align with customer needs, organizational objectives, and technical capabilities. The incumbent owns backlog prioritization, requirements definition, release readiness, and lifecycle management to drive customer satisfaction, operational efficiency, and business growth. The role serves as a subject matter expert on customer needs, industry trends, digital experiences, and product capabilities. It works across business and technology teams to deliver product solutions, support launches, monitor performance, and guide ongoing product improvement. Applicants must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Requirements

At least 5 years of progressive experience serving as a Product Owner within Agile Scrum and/or SAFe environments.
Demonstrated experience managing product backlogs and maximizing value through iterative development.
Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies, including Scrum and SAFe.
Experience eliciting requirements and translating business needs into epics, features, user stories, and acceptance criteria.
Ability to collaborate effectively with business stakeholders and technical development teams.
Experience supporting API integrations, backend services, and technical product initiatives.
Demonstrated success leading Agile teams delivering customer-facing web applications, portals, and digital experiences.
Experience participating in user acceptance testing (UAT), release validation, and product quality assurance.
Strong analytical skills and ability to use data and customer insights to guide prioritization.
Proficiency with Agile planning and collaboration tools, including Azure DevOps, Jira, Confluence, and GitLab.
Experience developing and maintaining Agile metrics, including velocity, burndown, burnup, throughput, and roadmap health indicators.
Strong communication, facilitation, and stakeholder management skills, including executive-level presentations.
Ability to manage multiple priorities, dependencies, risks, and impediments in a fast-paced environment.
Demonstrated ability to align strategic objectives with tactical execution to achieve business outcomes.
Self-starter who thrives in cross-functional environments and embraces continuous improvement.
Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in business, Technology, Computer Science, or a related field, or an equivalent combination of education and professional experience.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner/Product Manager (POPM), or equivalent Agile certification.
Experience in financial services, healthcare financial products, banking, payments, lending, or fintech.
Experience leading platform modernization, digital transformation, and customer experience initiatives.
Technical background and understanding of APIs, integrations, microservices, and cloud-based architectures.
Experience using customer feedback and product analytics to improve engagement, adoption, and satisfaction.

Responsibilities

Act as a subject matter expert on customer needs, industry trends, digital experiences, and product capabilities.
Own and prioritize the product backlog so teams focus on the highest-value features and enhancements.
Partner with Engineering, Architecture, Operations, Risk, Compliance, Marketing, and Client Services to define and deliver product solutions.
Translate customer and business needs into epics, features, user stories, and acceptance criteria.
Facilitate Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and release planning.
Collaborate with technical teams on API integrations, backend services, platform modernization, and system enhancements.
Support product launches and organizational readiness to enable successful adoption across clients and internal teams.
Use customer feedback, analytics, and market research to drive prioritization and continuous product improvement.
Create product demonstrations and presentations for leadership, stakeholders, and customers.
Build partnerships across business and technology teams to support product delivery and long-term growth.
Monitor product performance using KPIs, Agile metrics, and customer insights to inform roadmap decisions.