Associate, Process Optimization

Oscar Health•New York, NY

14h•$96,876 - $127,149•Hybrid

About The Position

Oscar is seeking an Associate, Process Optimization to join their Eligibility and Billing team. This role involves collaborating with business and technical stakeholders to represent the department's needs and interests in company-wide strategic initiatives and to solve business problems related to internal processes. The position will lead the design, optimization, and implementation of processes and improvements to operations to achieve organizational goals. This includes collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across various initiatives and stakeholders.

Requirements

A bachelor’s degree or 3+ years commensurate experience
3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting
2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
2+ years of experience with end to end project management
2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or other related field
Lean Six Sigma Green Belt certification or higher
Working knowledge of Enrollment and Billing

Responsibilities

Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
Mentors team members and promotes colleagues’ growth and professional development.
Compliance with all applicable laws and regulations.
Other duties as assigned.