Associate Principal, CE Strategy

Trinity Life Sciences•Waltham, MA

About The Position

The Associate Principal is a member of Trinity’s Leadership Team and serves as an engagement leader on client projects, a strategic leader in talent and staff management, and an intellectual leader who expands the firm’s capabilities. The role markets and brands the team’s expertise, develops relationships with new and existing clients, and delivers pre-established revenue objectives. It also contributes to the firm’s strategic direction by identifying and implementing initiatives, partnering with senior management, and developing and executing short- and long-term goals. The position is part of Trinity’s growing Customer Engagement Center of Excellence (CE COE), which uses data, insights, and strategy to help engage healthcare professionals, patients, and payers and achieve intended outcomes in Commercial and Medical. Trinity’s data platform and tools support prediction and orchestration of next-best actions and engagements across field and digital channels. The Associate Principal combines these capabilities with data, benchmarking, insights, and consulting methods to guide clients toward improved omnichannel impact. With assigned management and staff support, the role leads proposals and projects and collaborates with the Leadership Team to create business opportunities. The Associate Principal develops client business, leads project discussions and presentations, oversees delivery and quality, manages project revenues and budgets, and serves as an expert and thought partner to clients. Internally, the role provides CE strategy thought leadership, supports firm initiatives, manages and mentors teams, and advances staff development and Trinity’s capabilities.

Requirements

At least 8 years of experience as a top performer at a top-tier biopharmaceutical or pharmaceutical strategy consulting firm serving leading clients, and/or relevant omnichannel or digital transformation experience in pharma and biotech.
Five to seven years of omnichannel/customer engagement experience and/or HCP marketing and analytics experience in consulting or a related healthcare industry position.
Working knowledge of advanced consulting methodologies, tools, and techniques, particularly patient finding, HCP segmentation, CE/omnichannel roadmaps, benchmarking, organizational design, activation and engagement plans, advanced analytics, AI and technology solutions, omnichannel plan optimization, marketing mix, and performance analytics and reporting.
Excellent quantitative skills and direct experience with complex commercial analyses and assignments.
Proficiency with pharmaceutical datasets, including sales, claims, promotional HCP/DTC, CRM, speaker programs, congresses, and PubMed.
Advanced project-management skills.
Demonstrated success in client development.
Successful team management and staff development experience.
Above-average proficiency with Microsoft Office Suite and other consulting-related software.
Excellent written and verbal communication and interpersonal skills.
Prioritize hands-on involvement in delivering excellent client experiences and project outcomes.
Desire and ability to work in a dynamic, fast-paced environment.

Nice To Haves

Demonstrated interest in the life sciences field.
An advanced degree with a life sciences focus.

Responsibilities

Ensure project outputs include strategically sound, actionable recommendations that address customer engagement client business questions.
Serve as the client contact, lead discussions, oversee presentations, and ensure thorough project implementation and quality delivery.
Develop, deliver, and grow business through lead and revenue generation, team expansion, and capability development.
Manage existing client accounts and secure new accounts and clients.
Meet individual and team revenue and delivery goals, including managing project revenues.
Engage staff in appropriate business-development opportunities to support their growth.
Develop thought-partner relationships with multiple clients and serve as Trinity’s expert resource.
Provide CE strategy thought leadership in client and non-client activities, including external conferences.
Support senior management as an innovative thought leader and contribute to the firm’s success.
Oversee budgets, exceed revenue goals, and manage expenses to maintain appropriate pricing and budget control.
Serve as a subject-matter expert across multiple therapeutic and/or practice areas, internally and externally.
Lead internal and external initiatives that advance the firm’s status and capabilities.
Be accountable for team members’ progression, especially development of Trinity leadership presence within Customer Engagement.
Lead and manage teams to ensure excellent client deliverables and staff progression.
Identify staff and supervisor development opportunities, provide guidance, and mentor staff in their professional growth.
Identify follow-on work and new business opportunities to extend the CE footprint across Commercial and Medical omnichannel and operations functions.
Respond to RFPs and develop first-pass proposals, primarily for CE and omnichannel opportunities and as part of broader commercialization responses.
Mobilize CE capabilities across current clients and related functions, including marketing, market planning, sales, operations, medical affairs, analytics, insights, and forecasting.
Oversee successful client project delivery, guide teams, and take ownership of deliverables.
Set strategic direction for project activities and guide supervisors on daily tasks and resource allocation.
Model quality results, high work ethics, professionalism, and teamwork.