Assoc Mgr,Practice Mgt

CVS Health•Huntsville, AL

4d•$46,988 - $102,000

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, drives patient satisfaction and clinical outcomes measured through a variety of metrics, and ensures the clinic runs smoothly and on time each day. The Associate Practice Manager manages and develops a multidisciplinary team of 15 or more, maintains an engaging workplace culture, and oversees safe clinic operations, staffing, patient experience, scheduling, workflows, and operational initiatives. The role partners with the Center Medical Director and Associate Outreach Manager to lead the center collaboratively and support patients, team members, and center profitability. The position reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement.

Requirements

At least 2 years of experience in a supervisory role.
Ability to work flexible hours as needed, including occasional evenings.
Proficient PC skills.
Authorization to work in the United States.
Passion for mentorship and team development.
Ability to foster a collaborative, patient-centric, results-oriented center culture that supports current patients and growth while making the center a Great Place to Work.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Flexible and positive attitude, including comfort with ambiguity.
Proactive and adaptable working style; able to cover tasks as they arise and independently make decisions about competing priorities.
Impeccable judgment and maturity.
Supportive attitude toward older adult patients.
Ability to handle confidential information with discretion.

Nice To Haves

Bachelor’s or master’s degree in a related field.
At least 5 years of supervisory experience in a clinical setting.
Fluency in Spanish or other languages spoken in the communities served, where necessary.
Experience successfully driving teams toward achievement of metrics.
Experience with Google Suite.

Responsibilities

Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
Build an engaged and thriving team culture, demonstrate company Values and Service Behaviors, and help make the center a Great Place to Work.
Ensure smooth and safe daily clinic operations, including adequate staffing, coverage for call-offs and scheduled PTO, and compliance with Standard Operating Procedures.
Provide an unmatched patient experience and perform service recovery as needed.
Ensure standard meetings, huddles, and preventive-care best practices are followed; support the clinical and service teams in achieving patient experience, clinical outcome, and team member experience metrics.
Lead implementation of in-clinic operational initiatives and train the team on new initiatives and workflows.
Ensure patient scheduling processes are executed efficiently.
Oversee clinical and community areas; address building issues with the Facilities team and serve as the alarm-monitoring company’s point of contact for after-hours alarm notifications.
Use company software, reporting systems, and the chosen EMR to monitor task and workflow completion.
Partner with the Center Medical Director and Associate Outreach Manager to lead the center, make collaborative decisions in the best interests of patients and the team, and drive center profitability.
Perform other duties as assigned.