Personal Banker Highlands

Wells Fargo Bank•Highland, CO

13h•Onsite

About The Position

Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch Network. In this frontline role, the employee builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The employee learns about customers’ goals and connects them with banking products, services, and digital tools to support their financial needs. The role supports account openings, service requests, and credit applications, and includes cash handling and teller-line activities. The employee works with branch teammates to deliver accurate, compliant service and coordinate handoffs to licensed bankers or other specialists. The position offers training and coaching to support career growth. SAFE registration is required at employment; Wells Fargo initiates the process after the employee’s start date. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background.
Not eligible for visa sponsorship.

Nice To Haves

Experience in financial services or a highly regulated, customer-facing role, with familiarity with structured processes, accuracy, and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify ways to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in using digital banking capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals to additional expertise.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations and identify and escalate risk concerns.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and engagement.
Understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including opening accounts, handling service requests, and processing credit applications.
Perform cash handling and teller-line activities, accurately processing transactions and following compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates and coordinate handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Follow applicable policies and regulations and escalate risk concerns appropriately.