Personal Banker Escondido

Wells Fargo Bank•Escondido, CA

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network in the Consumer Banking and Lending division. The role focuses on delivering an exceptional customer experience by building relationships, identifying customer needs, and connecting customers with appropriate banking products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, while following defined policies and procedures and referring customers to other bankers or partners when appropriate. This SAFE position includes customer contact and may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act and related regulations. Employees performing Loan Originator duties must meet applicable Consumer Financial Protection Bureau qualifications and Wells Fargo policies. Ongoing employment is contingent on meeting regulatory requirements, including background and other required screenings. The position is based at 1510 W. Valley Pkwy, Escondido, California. The work schedule may include most Saturdays. Duties also include maintaining and balancing a cash drawer and completing service-related tasks as needed. The role is not eligible for visa sponsorship. The listed hourly base pay range is $23.00–$31.00; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to meet SAFE registration requirements at the time of employment.
For Loan Originator duties, ability to meet applicable financial responsibility, character, general financial fitness, and criminal background standards, as well as related regulatory requirements.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Customer-service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members when appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with customers and team members with integrity and professionalism.
Relevant military experience working with military protocols and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and recommend suitable products, services, and digital solutions.
Assist customers with basic account openings, service requests, and credit applications.
Develop understanding of bank products and services to connect them with customer needs.
Interact with customers with care and demonstrate relationship-building behaviors.
Provide appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as appropriate.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable policies and procedures and fulfill risk and compliance obligations, escalating and remediating issues appropriately.
Support customers and employees in resolving or escalating concerns or complaints.