Bilingual Personal Banker 35th Ave & Polk

Wells Fargo•Phoenix, AZ

1d•Onsite

About The Position

Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch in Phoenix, Arizona. This frontline role builds customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, and credit applications, and works with branch teammates to deliver a consistent, high-quality customer experience. It combines customer service and relationship growth, requiring sound judgment and adherence to risk controls. The position offers training and coaching intended to support career growth and mobility. The employee must be able to work a schedule that includes Saturdays and pass a required language assessment. SAFE registration is required at employment; Wells Fargo will initiate the process after the start date. Loan originators must meet applicable LO/CFPB requirements and Wells Fargo standards concerning financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, and additional ongoing screening may apply. The position is not eligible for visa sponsorship. Spanish proficiency is required.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.
SAFE registration is required at the time of employment; Wells Fargo initiates the process after the start date.
Loan originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background.
The position is not eligible for visa sponsorship.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify ways to support customers.
Comfort using digital tools and technology, learning new systems quickly, and guiding customers in adopting useful capabilities.
Ability to identify customer needs and connect customers with suitable solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations and identify and escalate risk concerns.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and engagement.
Understand customer needs through discovery conversations and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including opening accounts, handling service requests, and processing credit applications.
Handle cash and perform teller-line activities, accurately processing transactions while meeting compliance and operational standards.
Use and adopt digital tools and technologies to improve customer experiences and support banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates and coordinate handoffs to licensed bankers or other specialists.
Flex between cash-handling and customer-banking activities while supporting branch operations and account opening and servicing.
Follow applicable risk and compliance programs, policies, and procedures; identify, escalate, and help remediate issues.