Payroll & Benefits Associate

First Help Financial • Needham, MA

4d • Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. This individual contributor will support the day-to-day administration of payroll and employee benefit programs. This role ensures accurate processing of pay, deductions, and benefit changes while providing responsive support to employees. They help maintain compliant records, coordinate with payroll and benefits vendors, and contribute to a smooth overall employee experience.

Requirements

• Bachelor’s degree required.
• 3+ years of relevant payroll and benefits experience.
• Strong analytical skills and proficiency in Excel.
• Excellent written and verbal communication skills.
• Highly employee-focused, with a strong sense of urgency and follow-through.
• Ability to adapt to changing or ambiguous situations in a fast-paced environment.

Nice To Haves

• Experience with Rippling preferred.

Responsibilities

• Process payroll for hourly, salaried, and 1099 employees, including reviewing timecards for accuracy.
• Partner with global payroll vendors to ensure timely and accurate payroll processing across international locations (e.g., validating employee data, pay changes, taxes, and statutory benefits).
• Maintain payroll documentation in accordance with country-specific compliance requirements.
• Support the setup of new tax accounts for U.S. states and assist with onboarding new countries as the company expands.
• Review and validate global payroll reports, funding requests, and tax filings.
• Ensure proper calculations of deductions, overtime, bonuses, commissions, and localized pay rules.
• Respond promptly to payroll-related questions from U.S. and global employees.
• Administer employee benefit programs, including enrollments, terminations, and life-event changes (Rippling).
• Manage annual open enrollment and ongoing benefits communication.
• Administer health & welfare plans, 401(k), workers’ compensation claims, STD/LTD, DBL, and leave of absence programs (including FMLA).
• Coordinate with global benefits vendors to support localized benefit offerings and maintain compliance with country-specific requirements.
• Ensure timely completion of annual benefits reporting (ACA, 1095, 5500).
• Conduct quarterly audits of state tax and unemployment accounts.
• Process biweekly updates between HR/benefits systems and the 401(k) provider (Empower).
• Complete quarterly 401(k) reconciliations and support 5500 filings.
• Manage W-2 administration, corrections, and state unemployment claims.
• Support the collection and maintenance of compliance documentation for global payroll operations (statutory forms, tax IDs, labor documentation).
• Provide payroll and benefits reporting as needed.

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level