Associate Payments Adoption Manager

Shopmonkey

2d•$80,000•Hybrid

About The Position

Associate Payments Adoption Managers are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers’ lives. This role will be responsible for identifying and collaborating with new or existing customers that are underutilizing the power of Shopmonkey payments for their business. A successful candidate will be well versed in embedded payments processing, and find creative solutions based on each shop’s needs and workflow. While this is a remote role, please note for candidates in the San Jose, CA area that this is a hybrid role, with in-office expectations 2 days/week in our Morgan Hill, California office for collaboration.

Requirements

Experience in a B2B SaaS and Embedded Payments environment
Ability and willingness to be a team player by collaborating and leading by example
Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer
An honest and genuine approach to helping customers
Resourceful and adaptable to change grow from feedback that is received
Ability to handle objections and proactively address potential roadblocks and/or issues
Strong interpersonal skills and friendly professional demeanor on the phone
Ability to articulate product value proposition with any level of detail or brevity
Desire to grow within our organization

Nice To Haves

Experience and interest in the Automotive industry
Fluent in Spanish!

Responsibilities

Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments
Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business
Conduct in-depth rate analysis on both internal and competitor rates
Become an expert in our credit card processing for both online and in person transactions, sell our available card reader terminals, and surrounding fintech solutions that can benefit our shops
Ensure all customers are followed up with, assisted and successful with their use of Shopmonkey Payments
Generate and maintain expert knowledge of the Shopmonkey core and Payments product offerings, the automotive services industry, competition, market happenings and trends
Oversee that our CRM is being utilized and managed effectively
Meet and exceed monthly quota and daily KPI’s

Benefits

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts