Process Adoption Manager
About The Position
The Process Adoption Manager is accountable for successful implementation and adoption of new solutions and processes for product setup and information management across the business. The role owns deployment execution, business readiness, user adoption, and stabilization, working with global and regional teams to ensure the product data hub, label applications, and supporting solutions are implemented, accepted, and delivering intended outcomes. The role leads end-to-end implementation and adoption of business processes and digital solutions across assigned regions or functions. It ensures solutions are deployed successfully, business users are prepared and engaged, and processes are adopted and sustained to achieve expected business outcomes. The manager serves as the primary point of accountability for execution, readiness, and adoption success across transformation initiatives. The position is based at Sherwin-Williams' Cleveland Global Headquarters and requires up to 10% travel. It is not remote or hybrid. The position may be eligible for performance-based bonus, commissions, and long-term incentive compensation awards, subject to applicable company plans. Because the role involves access to confidential financial information, a criminal history review is required.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
- Bachelor's degree or higher in a business-related or engineering-related field.
- At least 5 years of experience in implementation, deployment, or transformation roles.
- Experience leading system implementations, such as ERP, CRM, or similar systems.
- Experience managing cross-functional teams and stakeholders.
Nice To Haves
- Experience with global or multi-region deployments.
- Experience with change management and training programs.
- Lean / Six Sigma or continuous improvement experience.
- Experience with enterprise digital transformation initiatives.
- Familiarity with ERP systems and supporting technologies.
Responsibilities
- Lead implementation activities across build, test, cutover, go-live, and stabilization phases.
- Ensure solutions are deployed according to defined scope, timelines, and quality standards.
- Coordinate cross-functional teams and deliver implementation milestones.
- Manage concurrent deployments within the assigned region or domain and align regional execution with global strategy.
- Develop and execute adoption strategies to encourage uptake of new processes and solutions.
- Drive user readiness, understanding, acceptance, awareness, and engagement across business teams, regions, and functions.
- Prepare business teams to operate in the new environment at go-live, monitor adoption, and address resistance or adoption gaps.
- Lead training programs aligned to process and system changes; ensure regional and global training is delivered and validate training effectiveness and readiness before go-live.
- Partner with process and change teams to ensure training content is accurate and consistent, and support ongoing improvement of training materials and delivery methods.
- Serve as the primary contact for regional business, IT, and transformation stakeholders; build relationships, communicate progress, risks, and outcomes, and facilitate decisions and escalations.
- Define and track implementation and adoption KPIs, monitor progress against plans, and ensure issues are resolved on time.
- Manage risks, issues, and dependencies throughout deployment; develop mitigation strategies and report implementation status and adoption metrics.
- Lead post-go-live stabilization, sustain process performance, and support ongoing improvement of business processes and digital solutions.
- Identify improvements to deployment and adoption approaches and incorporate lessons learned into future implementations.
- Lead and develop analysts and cross-functional resources by providing direction, coaching, and performance management.
- Optimize resource allocation, foster a collaborative and high-performance team environment, and support talent recruitment and development as needed.
Benefits
- A range of benefits intended to support health and well-being, including health care and retirement offerings.
- Learning, development, and career growth opportunities.
- Benefits and support related to employee and family well-being and daily commute.
- Potential eligibility for performance-based bonus, commissions, and long-term incentive compensation awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
