Associate Patient Service Specialist - Women's Health Clinic

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Vanderbilt Women’s Health provides comprehensive, patient-centered care for women at every stage of life, from preventive and routine gynecologic care to pregnancy, childbirth, menopause, and the treatment of complex health conditions. Supported by a multidisciplinary team of board-certified OB/GYNs, certified nurse midwives, maternal-fetal medicine specialists, genetic counselors, urogynecologists, and advanced practice providers, patients receive expert, personalized care tailored to their unique needs. Through an integrated healthcare system, advanced technology, and collaborative specialty care, Vanderbilt Women’s Health delivers exceptional outcomes while offering convenient access to services across Middle and Southern Tennessee.

Requirements

CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
High School Diploma or GED

Nice To Haves

Experience Level: Less than 1 year

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.