Associate Patient Service Specialist, Smyrna Clinic

Vanderbilt University Medical Center•Smyrna, TN

3d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a leading institution in patient care, education, and research. Vanderbilt Health is dedicated to creating an environment where everyone can thrive and where individuality is celebrated. The mission of Vanderbilt is to advance health and wellness through excellence in patient care, education, and research. This role at the CHOC Rutherford County Clinics focuses on providing service to patients before, during, and after appointments, facilitating efficient workflow, supporting technology use, and ensuring effective communication. The position operates Monday through Friday from 8:00 am to 4:30 pm.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
High School Diploma or GED
Less than 1 year of relevant work experience

Nice To Haves

Relevant Work Experience

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains the reception area and welcome tablets.
Impacts patient's MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing using payor verification websites.
Generates accurate registration efficiently and collects payments due at the time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms with patients, ensuring they meet established benchmarks.
Interprets patient situations involving minors/incapacitated adults to ensure patient protection and representation within VUMC policies and legal guidelines.