Patient Service Specialist - Acute Care Clinic

Vanderbilt University Medical Center•Nashville, TN

4d•Onsite

About The Position

Provides service to patients before, during, or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The Acute Care Clinic is designed to bridge the gap between routine clinic services and emergency visits, providing rapid specialist assessments and advanced diagnostics to help prevent conditions from worsening. The initiative aims to better support medically complex patients—such as those with chronic conditions, recent surgeries, or cancer—by offering timely, convenient, and less intimidating care focused on early intervention and risk assessment.

Requirements

1 year relevant work experience
High School Diploma or GED
CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.