Associate Patient Service Specialist - Women's Health Clinic

Vanderbilt University Medical Center • Lebanon, TN

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About The Position

The Associate Patient Service Specialist provides service to patients before, during, or after appointments with regular guidance. The role supports efficient clinic workflow, appropriate use of technology, and effective communication in Vanderbilt Women’s Health, which provides comprehensive, patient-centered care for women throughout every stage of life. The specialist contributes to a welcoming patient experience and supports registration, scheduling, insurance verification, billing, and compliance processes.

The position is based in CWH Operations and works Monday through Friday during the day. It calls for basic knowledge of job-related systems and procedures, a focus on customer service, and the ability to follow established processes while contributing individually to the team. Additional duties may be assigned.

Requirements

• High school diploma or GED.
• Less than one year of experience level stated.
• Relevant work experience is listed as a qualification, but no specific duration or type is provided.
• Fundamental awareness of patient scheduling, including VAS and EPIC decision trees.
• Fundamental awareness of patient documentation and recording patient information in compliance with legal guidelines.
• Fundamental awareness of medical terminology and documentation.
• Novice-level customer service capability.

Responsibilities

• Conduct patient check-in and check-out.
• Manage and maintain the reception area and welcome tablets, and support patients’ MHAV engagement.
• Schedule appointments through clinical communication or direct patient requests, and communicate effectively with patients.
• Provide excellent customer service and, with guidance, de-escalate and recover service concerns.
• Obtain and load insurance coverage, verify coverage, resolve RTE errors, and use payor verification websites to support appropriate billing.
• Complete accurate patient registration efficiently and collect payments due at the time of service to meet collection metrics.
• Provide required HIPAA, consent, and billing forms and ensure compliance with established benchmarks.
• Interpret situations involving minors or incapacitated adults to protect and appropriately represent patients under VUMC policies and legal guidelines.

Benefits

• The role may include health, disability, retirement, and/or wellness offerings.
• The employer describes professional growth, appreciation of benefits, and a sense of community and purpose as reasons employees stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED