Associate Patient Service Specialist PRN - Interventional Pain Clinic

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

This position provides service to patients either pre-appointment, during, or post-appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, processing insurance updates, and patient check-in/check-out. The Vanderbilt Pain Management department offers a range of proven and modern approaches to manage chronic, cancer-related, and pre- and post-surgical pain, with a comprehensive team of experts providing convenient and coordinated access to the full pain management experience.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Relevant Work Experience
Less than 1 year of experience
High School Diploma or GED

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.