Associate Patient Care Coordinator

UnitedHealth Group • Somerville, MA

3d • $16 - $29 • Onsite

About The Position

Under direction, the Associate Patient Care Coordinator delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office products, etc.
• Strong interpersonal, customer service, time management, computer and organizational skills required

Nice To Haves

• Prior experience in a medical/clinical setting
• Previous experience in a job requiring the ability to multi-task and prioritize activities
• Previous EPIC experience

Responsibilities

• Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
• Helps determine urgency and priority of emergent add on exams
• Schedules appointments for patients optimizing patient appointment availability
• Assists patients with referral processing and communication with other departments.
• Performs outreach to patients for appropriate follow-up appointments.
• Determines urgency and priority of patient appointments.
• Appropriately schedules exams/procedures accordingly
• Verifies patient insurance coverage and demographic information and collect co-pays and deductibles from patients who are having imaging exams in accordance with insurance programs
• Makes appointment reminder phone calls as needed
• Processes patient requests for copies of images/CD in accordance with Atrius’ standard for release of patient information
• Manages the patient flow within the department by adhering to the department check-in process
• Monitors referral/work queue reports and provide necessary outreaches for all open active referrals.
• Closes referrals when appropriate
• May be required to monitor scheduling requests and schedules appointment requests accordingly
• May assist with the checkout function, and appropriately book follow up appointments per department guidelines
• Perform image sharing functions including but not limited to assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CD’s to patients EMR/PACS.
• Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS
• Appropriately tracks internal as well as external facility images that enter and leave the department per department policies
• Assists in the communication of results to outside providers by faxing and/or routing per department protocol
• Ensures that waiting room is maintained and orderly
• Assists with training and orientation of new radiology support staff
• Provides back-up coverage for other support staff as needed
• Provides Imaging/radiology support staff coverage at various locations within the region as needed
• Assists in resolving minor patients’ concerns and complaints as appropriate
• Performs other duties as assigned
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties.
• Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
• Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
• Follows HIPAA privacy guidelines without deviation when handling protected health information

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED