Associate Patient Care Coordinator

UnitedHealth Group • Camden, SC

1d • $16 - $29 • Onsite

About The Position

Optum is seeking an Associate Patient Care Coordinator to join their growing team. At Optum, they are transforming healthcare nationally while providing physician-led care locally. The work done with this team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. The culture is guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. The role aims to make an impact on the communities served while advancing health equity on a global scale.

Requirements

• High School Diploma/GED
• 1+ year of customer service or healthcare related experience
• 1+ year of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• 1+ year of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge of EMR ( ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Responsibilities

• Greet and check in patients
• Verifies patient demographics and insurance information
• Collects outstanding balances, co-pays, deductibles, and co-insurances
• Checks patients out and schedules future appointments
• File, Fax and maintain medical records
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Performs general clerical duties
• Meets the communication needs of the patient/ family, practice providers, and practice staff
• Participate in performance improvement activities
• Greet patients in a professional and courteous manner
• Directs patients to appropriate areas
• Check-in all patients, gives patient medical forms to complete and update if needed
• Collecting payments, printing receipts, and posting payments
• Scanning and filing patients’ information if needed
• Reconciles cash drawer daily and send deposit to Department manager
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Retrieve and sort mail into appropriate boxes
• Sorts and documents any returned mail
• Maintains a good working relationship with practice staff members
• Performs all other duties assigned
• Meets dress code standards: appearance is neat and clean
• Completes annual/ monthly education requirements
• Reports to work on time and as scheduled
• Completes work in a timely manner
• Attend staff meetings
• Ensures patient confidentiality
• Complies with all practice policies and procedures.
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED