Associate Patient Care Coordinator

UnitedHealth Group•Syosset, NY

4d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Syosset, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As part of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization to help patients live healthier lives. The organization believes in offering an exceptional career and empowering employees to live their best lives at work and at home. This role offers the fulfillment of advancing community health with the excitement of contributing new practice ideas that could improve care for millions. The mission is to make healthcare better for everyone through Caring, Connecting, and Growing together. Optum has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.

Requirements

High School Diploma/GED
1+ years of customer service experience or healthcare related experience
Intermediate proficiency in Microsoft Office (Outlook, Word, etc.)
Ability to cover other offices if needed
Ability to work a flexible schedule to include late night until 8:00 pm

Nice To Haves

Epic experience
Knowledge of insurance carriers and managed care plans
Knowledge of medical terminology
1 plus year of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances
Scheduling appointments and procedures in an organized and efficient manner
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Ability to maintain the in-basket messaging and work the daily DARs
Check In and Check Out Patients
Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
Sends patient records to primary care physician
Assists with other tasks as assigned
Handle resolution/inquiries from members and/or clinical team
Assist with onboarding new employees
Responsible managing daily schedule
Responsible for EPIC superuser status
Ability to support all staff and leadership in their roles
Ability to de-escalate and resolve patient complaints
Provide guidance / consultation to other team members
Educate the team on the continuum of integrated care
Performs all other related duties as assigned