Associate Patient Care Coordinator

UnitedHealth Group•Corvallis, OR

22h•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards. This role is part of The Corvallis Clinic, a multi-specialty group committed to delivering exceptional care and fulfilling careers. The clinic serves over a quarter-million people with offices in Oregon's mid-Willamette Valley. The position is 40 hours per week, 8-hour shifts, Monday through Friday, with hours determined by the manager upon hire. The role may require travel to multiple locations for coverage.

Requirements

High School Diploma or GED
1+ years of customer service or healthcare related experience
Intermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Nice To Haves

Experience working with an electronic health record
Knowledge of Medical terms
Experience working with scheduling programs
Ability to work well with providers, clinical staff and patients
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Responsibilities

Participate in and maintain a culture consistent with the Service and Behavioral Standards Handbook.
Greet patients, answer the telephone, route calls/tasks, book appointments, verify insurance coverage, act as cashier for payments, and prepare for appointments.
Greet and check patients in, verify current demographics and insurance coverage, and notify back-office staff of patient arrival.
Demonstrate working knowledge of the referral process.
Use correct search criteria to eliminate duplicate documentation and enter information in the EHR.
Contact the assistant or provider promptly for acutely ill patients.
Direct patient flow and prepare patients for exams.
Proactively monitor and manage provider schedules for accuracy.
Actively participate in the cleaning of shared work areas.
Participate in the orientation and training of new employees.
May work at multiple sites as determined by department necessity.
Conduct patient outreach.
Perform all other duties as assigned.