Associate Patient Care Coordinator
About The Position
Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join our team in Bethpage, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Optum is seeking an Associate Patient Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. Island Medical Group Bethpage has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Requirements
- High School Diploma/GED
- 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
- 6+ months of customer service or healthcare experience
- Ability to travel 10%25 to cover other offices if needed
- Access to reliable transportation and valid US driver’s license
Nice To Haves
- Epic experience
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Knowledge of insurance carriers and managed care plans
- Knowledge of medical terminology
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients, family members and guests with a friendly smile
- Assists patients with signing in and completing registration
- Follow the payment Security policy and procedures according to Optum Medical guidelines
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
- Monitoring workflow
- Enters and scans patient’s demographic and insurance information into Epic
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Collects co-payments and patient balances
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- Handle resolution/inquiries from members and/or clinical team
- Assist with onboarding new employees
- Responsible in managing daily schedule
- Responsible for EPIC superuser status
- Ability to support all staff and leadership in their roles
- Performs all other related duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
