Associate Patient Care Coordinator

UnitedHealth Group • Las Vegas, NV

3d • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

• High School Diploma/GED
• 1+ years of healthcare or customer service experience
• Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
• Independent means of transportation and the ability to travel 10%25 of the time during work hours for job related tasks
• Basic level of experience with Microsoft

Nice To Haves

• 1+ years of experience in a health care setting
• 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
• Knowledge/understanding of CPT/ICD-10 coding
• Experience working with an electronic health record
• Medical office setting experience
• Knowledge of medical terminology
• Bilingual in Spanish/English

Responsibilities

• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
• Collect appropriate co-pays and adhere to all cash handling policies
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Performs additional duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED